Returns & Exchanges
At ArtfulTea, we want you to be completely satisfied with your premium loose leaf tea and teaware. If your order doesn't meet your expectations, we offer a 30-day return policy for unopened products and damaged items.
Verify Eligibility
Ensure your tea is unopened and in its original packaging, or that your teaware is in new, unused condition within 30 days of purchase.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Authorization and the correct shipping address.
Pack and Ship
Securely package your items to prevent damage during transit and ship them back to us using your preferred carrier with a tracked shipping method.
Receive Refund
Once our team inspects the returned items, we will issue a refund to your original payment method, typically processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing